Refund Policy

Refund, Return, and Warranty Policy

Rotas By Lazy Lee

rotasbylazylee.com

Last updated: September 15, 2026

This policy covers purchases made on rotasbylazylee.com. Warranty coverage is separate from change of mind returns.

Questions: lee@rotasbylazylee.com or (318) 206-8238

Hours: Monday to Friday, 10am to 6pm

Address: 18800 NE 29 Ave, Suite 925, Aventura, FL 33180

1. How to start a return or warranty claim

Contact us before you ship anything back.

Email lee@rotasbylazylee.com with:

  • Order number

  • Product name and size

  • Reason for the request

  • Photos of the item, packaging, and any damage or defect

We will issue a Return Merchandise Authorization (RMA) if approved. Items sent back without an RMA may be refused.

2. Change of mind returns

Eligible only for unused, uninstalled, stock ROTAS II rotating bases in original packaging.

Request window: 30 days from delivery date.

Required condition:

  • Unused and uninstalled

  • All original parts, hardware, and packaging included

  • No scratches, cuts, mounting holes, or assembly marks beyond normal inspection

If approved:

  • Refund goes to the original payment method after inspection

  • Inspection typically takes 5 to 10 business days after arrival

  • Original outbound shipping is not refunded

  • Customer pays return freight

  • A 15% restocking fee may apply because these units ship as freight

3. Items that cannot be returned for a refund

Final sale except for verified defects, shipping damage, or our error:

  • Custom sizes, custom colors, and made to order units

  • Woman’s Dream closet systems and other full builds

  • Contour parts kits cut or finished to order

  • Custom rotating builds

  • Dealer multi packs after the case has been opened

  • Items that have been installed, mounted, or built onto

  • Items missing parts or original packaging

  • Change of mind requests more than 30 days after delivery

4. Damaged, missing, or wrong items

Inspect pallet freight on arrival.

Report damage, shortage, or the wrong item within 7 days of delivery. Include photos of the product, carton or pallet, and carrier label.

If the error is ours or the carrier damaged the goods in transit, we will repair, replace, or refund at our option. In those cases we cover return freight and refund original shipping when a refund is issued.

Note visible carton or pallet damage on the carrier delivery receipt.

5. Lifetime warranty

The patented ROTAS II rotating mechanism carries a lifetime warranty for the original purchaser against defects in materials and workmanship under normal use.

Covered:

  • Failure of the ROTAS II bearing system when used as directed

  • Defects in the Corian tracks or Delrin bearings that prevent smooth rotation

  • Structural failure of the factory ROTAS II base under the published load rating

Not covered:

  • Installation error, uneven floors, or inadequate support

  • Loads above the published rating

  • Modifications or third party parts

  • Woodwork, cabinetry, shelves, or finishes built on top of the base

  • Abuse, impact, or outdoor exposure unless sold for that use

  • Normal cosmetic wear

  • Transfer to a later owner unless approved in writing

Warranty remedy:

We will repair or replace the defective ROTAS II mechanism at our option. Labor, uninstall, reinstall, and finishing of customer built furniture are not included unless agreed in writing.

The lifetime warranty is not a money back guarantee and does not extend the 30 day change of mind window.

6. Cancellations before shipment

Stock items that have not shipped can usually be cancelled in full.

Custom, cut, finished, or made to order items cannot be cancelled once production has started. A deposit on custom work is nonrefundable after production begins.

7. How refunds are paid

Approved refunds go back to the original payment method within 5 to 10 business days after inspection, plus bank processing time.

We do not refund return freight or original outbound shipping on change of mind returns, restocking fees when they apply, or third party install labor.

8. Exchanges

Limited to unused, uninstalled stock ROTAS II sizes. Price differences are charged or refunded. Customer pays return freight unless we shipped the wrong size.

9. International orders

US delivery is included on qualifying orders as stated at checkout. International shipments may be final sale because of freight and customs. Duties and taxes are the customer’s responsibility.

10. Your legal rights

This policy does not replace rights you may have under applicable law. To the extent allowed by law, our liability is limited to repair, replacement, or refund of the amount paid for that product.

Have an attorney in Florida glance at section 5 and the restocking fee if you want it locked in before publishing.